Job Details

A company is looking for a Manager, Shopper Support.Key ResponsibilitiesPartner with leadership on shopper support strategy and function-level planningManage ticket resolution in Intercom, ensuring quality and fast response timesMonitor support metrics, identify issues, and implement solutions to improve the shopper experienceRequired QualificationsBachelor's degree or equivalent experience3-5 years of experience in customer support or related operations roleHands-on experience with Intercom or similar support platformsExperience in e-commerce or consumer tech environmentsStrong data fluency and ability to synthesize metrics into actionable insights