Job Details

A company is looking for a Customer Experience Representative to manage inbound customer interactions and enhance overall service quality.Key ResponsibilitiesHandle inbound calls and chats, aiming for single call resolution and managing escalationsMaintain customer records accurately in Salesforce.com and report inefficiencies using ServiceNowWork collaboratively with a team to meet performance metrics related to call quality and customer satisfactionRequired QualificationsHigh School diploma or equivalent is required1-2 years of experience in a customer-facing, service-related roleProven experience using internal tools to resolve customer issuesTyping speed of 40+ WPM for phones and 45+ for chat is requiredFamiliarity with Microsoft Office and strong organizational skills