Job Details

Make a Real Impact in Telemedicine I Fully Remote I Payer Operations

At Access TeleCare, we're transforming how healthcare is delivered. As the nation's largest provider of telemedicine technology and clinical solutions for hospitals and health systems, our platform - Telemed IQ - connects patients to life-saving care and empowers healthcare organizations to build and scale telemedicine programs across every specialty.

The Opportunity

Reporting to the Director of Payer Operations, the Provider Enrollment Manager plays a critical role in ensuring Access TeleCare's providers are properly enrolled and contracted with both governmental and commercial payers. You'll lead the Provider Enrollment Team, manage day-to-day operations, and drive efficiency in contracting and enrollment processes that directly impact revenue cycle performance and provider success.

What You'll Work On

• Deliver high-quality service to operational teams and ensure providers are enrolled with payers accurately and on time.
• Oversee team priorities to meet operational and business goals, track and report key performance metrics to leadership.
• Ensure all provider privileges remain current and compliant at all times.
• Research and resolve complex enrollment and contracting issues.
• Build and maintain relationships with internal stakeholders and external partners.
• Measure and refine enrollment processes to reduce turnaround times.
• Assign and balance team workloads, monitor and guide performance.
• Develop department policies and procedures for consistent implementation.
• Manage enrollment applications and facilitate provider review and approval before submission.
• Support execution of payer contracts for individuals and groups.
• Organize and maintain large volumes of documentation efficiently.
• Provide regular updates to management through detailed reports.
• Partner with Revenue Cycle to resolve held AR issues.
• Participate in education and training initiatives to maintain compliance and quality.
• Ensure adherence to HIPAA, Corporate Compliance, and confidentiality standards.
• Lead staffing activities including hiring, training, evaluating, and coaching.
• Set and monitor performance goals; hold team members accountable to defined metrics.
• Conduct regular one-on-one meetings to promote awareness, engagement, and growth.
• Train new Privileging Specialists on processes and best practices.

What You'll Bring

• Bachelor's or associate degree preferred; high school diploma required.
• Minimum of two years' experience in physician hospital credentialing or licensing.
• Knowledge of medical terminology and payer regulations.
• Familiarity with governmental and commercial payer requirements, applications, and workflows.
• Experience with CAQH, PECOS, and State Medicaid portals.
• Proficiency in Microsoft Word, Excel, Adobe, and credentialing software.
• Excellent communication skills - both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to multitask, meet deadlines, and manage multiple priorities independently.
• A proactive approach to problem-solving and quality improvement.
• Ability to handle confidential information with discretion.
• Positive, team-oriented mindset and adaptability to change.

Why Join Access TeleCare?

• Strong total compensation, with base salary and performance incentives tied to measurable results
• 100% Remote work with national impact and executive visibility
• Comprehensive health, dental, vision, life, and 401(k) benefits
• Flexible vacation and wellness days - we value high performance and balanced living
• A culture of ownership, transparency, and results - where the best ideas rise

You'll be part of a company redefining healthcare delivery - one connection at a time. Access TeleCare offers an innovative, mission-driven environment where your expertise directly supports access, quality, and compliance across our nationwide programs.

About Our Hiring Process

We know no candidate will meet every qualification listed - and that's okay. If this role excites you and you believe you can contribute to our team's success, we'd love to talk. Our process typically includes up to three Zoom interviews to get to know you better.

Access TeleCare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.