Job Details

Senior Billing Analyst

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supplychain, and more. OEC partners with many of the world's largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

About the Role

We are looking for an experienced Senior Billing Analyst to manage and optimize billing operations across the organization. In this role, you will oversee end-to-end billing processes, serve as a key resource for billing-related inquiries, and collaborate across teams to ensure accurate, compliant, and efficient billing practices.

You'll play an important role in supporting revenue operations, analyzing billing trends, and helping improve processes that impact both our customers and the business. This position also provides guidance and mentorship to junior team members while partnering closely with Finance, Product, Sales, and Customer teams.

Billing Operations

Manage end-to-end billing processes for subscriptions, commissions, logistics, rebates, and conversions across multiple customer segments including dealers, suppliers, and multi-store operators.

Ensure billing activities are completed accurately, efficiently, and in compliance with company policies and regulatory requirements.

Support manufacturer billing activities related to subscriptions, rebates, and conversions.

Customer & Internal Support

Serve as the primary point of contact for billing inquiries from both customers and internal teams.

Investigate billing issues and partner with Sales, Customer Success, and Customer Support to resolve concerns in a timely manner.

Respond to invoice and statement requests and ensure billing information is accurate and up to date.

Escalate complex billing issues to leadership when appropriate.

Analysis & Process Improvement

Analyze billing data and trends to support pricing decisions, product initiatives, and revenue insights.

Partner with Product and internal stakeholders on billing initiatives that impact customers and company revenue.

Identify opportunities to improve billing processes, accuracy, and operational efficiency.

Compliance & Financial Operations

Ensure billing operations align with internal controls, accounting policies, and compliance requirements.

Support operational and compliance audits as needed.

Assist the Accounts Receivable team with collections support and customer account maintenance when billing issues impact payments.

Team Support & Mentorship

Provide training, guidance, and mentorship to new hires and junior team members.

Share best practices and contribute to continuous improvement across the billing function.

What You Bring

Education

Bachelor's degree in Accounting, Finance, or a related field

Equivalent relevant experience may be considered in lieu of a degree

Experience

6+ years of billing or revenue operations experience

Experience managing complex billing processes across multiple customer types

Skills

Advanced Microsoft Excel and billing/reporting system experience

Strong analytical and problem-solving skills

Excellent attention to detail and accuracy

Ability to analyze billing patterns and translate insights into actionable improvements

Strong communication and collaboration skills across cross-functional teams

Ability to work independently, prioritize effectively, and meet deadlines in a fast-paced environment

Adaptable and comfortable working in a dynamic, evolving business environment

Experience mentoring or supporting junior team members

What We Offer:

Full benefits starting Day 1: Medical, Dental, and Vision

401(k) with company match

Unlimited Flex Time Off plus 10 company-paid holidays

Professional development programs, tuition assistance, and quarterly book program

Free wellness coaching and pet insurance

Home office equipment stipend

Employee resource groups and exclusive employee discounts