Job Details

Description

Staff Management | SMX, a leading provider of custom designed staffing solutions, has immediate opening for Remote Customer Support Representatives with our premier client in Indianapolis, IN. This is a full time position with a strong focus on customer service. If you are interested please email your resume to [email protected] .

Perks & Benefits

• Casual Dress Code
• Weekly paychecks
• Direct Deposit or Cash Card pay options
• Medical / Dental Insurance
• Sign on Bonus (Restrictions Apply)
• Referral Bonus (Restrictions Apply)
• $16.00 /Hour
• Bonuses are per eligibility requirements

• Temp to Hire
• Temporary or Contract
• Full Time

• 1st Shift

• Demonstrate basic knowledge of product and product features for assigned brand
• Demonstrate basic knowledge of internal processes and system tools
• Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email, and/or the client's online portal
• Meet all service level agreements as assigned
• Utilize and manage appropriate ERP business systems

• 6+ months of customer service
• Experience in a fast paced, collaborative, team environment
• MS Outlook & Excel experience
• Excellent verbal and written communication skills
• PO Management experience preferred but not required

• HS Diploma or GED
• Background Check
• Drug Test
• Must be at least 18 years old