Job Details

Project Manager - IT Service Delivery
Location: Remote
Salary: $120-170k
Sabot Consulting is seeking a Project Manager who will lead and manage the planning, coordination, and delivery of IT Service Management (ITSM) and IT Asset Management (ITAM) initiatives. Thisrole is responsible for overseeing cross-functional technical teams, managing schedules and deliverables, and ensuring the successful implementation of standardized, ITIL-aligned service management practices.

Responsibilities:

• Lead ITSM and ITAM implementation initiatives, including discovery, assessment, design, implementation, and transition to operations.
• Develop and manage detailed project plans, schedules, milestones, risks, and dependencies.
• Coordinate and facilitate stakeholder workshops, working sessions, and decision forums.
• Oversee development of ITSM process documentation, including workflows, roles, responsibilities, RACIs, SOPs, and training materials.
• Track project performance and report progress through weekly and monthly status reports.
• Ensure alignment with ITIL best practices and Authority organizational objectives.
• Support organizational change management and adoption activities.

Must Have:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Active ITIL 4 Practice Manager certification (Monitor, Support & Fulfill; Plan, Implement & Control; Collaborate, Assure & Improve).
• 7 years of experience leading IT projects and technical teams.
• 5 years of experience implementing or overseeing ITSM practices in environments with 2,000+ endpoints.
• 5 years of experience supporting IT Asset Management (ITAM) across the full asset lifecycle.
• Demonstrated experience developing and managing project schedules, implementation plans, and delivery roadmaps.
• Strong written, verbal, and stakeholder communication skills.
• Project Management Professional (PMP) certification.

Nice To Have:

• Experience supporting large public-sector or enterprise organizations.

About Us: Sabot Consulting is a management consulting company focused on providing technical and management consulting to IT executives and managers in strategic, operational, and project-based practice areas. Our focus on providing expert staff that have the knowledge, experience, and professionalism to engage the client at all levels is the key to our success.