Job Details

Duration: Long-term contract
Compensation: $55-60/hr
Location: Hybrid in Philadelphia, PA

The Business Analyst partners with stakeholders to translate requirements into structured solutions, with a strong focus on CRM migration and process efficiency.

Requirements:

• 5+ years Business Analysis experience in enterprise environments.
• Salesforce CRM or Microsoft Dynamics CRM migration experience.
• Process modeling using Visio or Lucidchart.

• Requirements gathering across current state workflows.
• Stakeholder interviews for process discovery.
• Future state process design documentation.
• CRM migration support from Salesforce to Microsoft Dynamics.
• Order workflow analysis within portal systems.
• Functional specifications and user story creation.

• Telecommunications industry experience.
• Portal-based workflow optimization.
• Experience supporting enterprise system transformations.