Job Details

Mhls Hr Assistant

Join a dynamic team dedicated to providing best-in-class leave of absence, disability, and employee services. As part of the my hr live support team, you will ensure accurate, consistent, and timely responses to employee inquiries globally, including the us, eme, canada, and latam regions. You'll work closely with hr business partners, benefits, stocks, payroll, talent management, and operations partners to deliver a world-class employee experience.

Responsibilities

1. Take ownership of employee contacts ensuring each inquiry is resolved with a high degree of problem-solving and customer focus.
2. Receive and resolve inquiries primarily via phone, chat, and emails, acting as the first point of contact for leave, disability, and related inquiries.
3. Resolve inquiries by referring to available documentation and escalate when necessary.
4. Build customer trust through empathetic, personalized conversations and adjust case management plans as needed.
5. Respond to employee-impacting issues during leave events, ensuring proper communication and documentation.
6. Use judgment, critical thinking, and rationale to balance process adherence with employee needs in disability, leave, and accommodations requests.
7. Collaborate with partner teams to resolve cross-functional issues and update policies.

Essential Skills

• Customer service and support via phone and chat.
• Proficiency in hr practices.
• Strong communication skills.
• Demonstrated ability to empathize with employees.
• Research skills to find answers and information.

Additional Skills & Qualifications

• Experience dealing with customers and using empathy skills.
• Ability to adjust to changing workloads and manage customer contacts in a fast-paced environment.
• Experience managing confidential and sensitive employee information.
• Detail-oriented with strong analytical and problem-solving skills.

Work Environment

This is a 100% remote position. Candidates must have a dedicated workspace in their residence to perform their duties effectively. Expect to be on camera during the training and nesting period. The role operates in a fast-paced, high-volume environment offering fantastic opportunities to gain corporate and hr-related experience.

Job Type & Location

This is a contract position based out of seattle, washington.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

medical, dental & vision critical illness, accident, and hospital 401(k) retirement plan pre-tax and roth post-tax contributions available life insurance (voluntary life & ad&d for the employee and dependents) short and long-term disability health spending account (hsa) transportation benefits employee assistance program time off/leave (pto, vacation or sick leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on sep 5, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the us, canada, asia pacific and europe, aston carter serves many of the fortune 500. We are proud to be a clearlyrated best of staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ...@astoncarter.com for other accommodation options.