Job Details

**About the Role**Be the front-line ambassador for Swanson Built. As a remote CSR, you'll nurture client relationships, support project teams, and ensure top-tier service throughout the home renovation lifecycle.**What You'll Do**- Serve as the main point of contact for scheduling, questions, and issue coordination- Update clients during planning and build phases, manage calendars and meeting logistics- Liaise between field teams, office staff, and homeowners- Oversee follow-up calls post-project and manage 1‑year warranty scheduling**What We Offer**- Fully remote work with a strong team culture- Significant client interaction in a supportive, reputable company- Systems-based work using CRM tools and project planning software- Competitive pay, benefits, and a voice in building client experiences**You Bring**- Excellent verbal and written communication- Strong empathy, problem-solving skills, and resourcefulness- Highly organized, with CRM or customer-centric software experience